Your Privacy Matters to Us
UCB Microfinance Bank Limited (“the Bank”) is committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your data.
Information We Collect
We may collect:
- Full name, address, phone number, and email address
- Bank Verification Number (BVN)
- Identification documents
- Financial and transaction information
- Device and digital usage data (for online banking services)
How We Use Your Information
Your information is used to:
- Open and manage your accounts
- Process transactions and loan applications
- Comply with regulatory and legal requirements
- Prevent fraud and financial crimes
- Improve our products and services
Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Data Sharing
We may share your information with:
- Regulatory authorities (e.g., Central Bank of Nigeria)
- Credit bureaus
- Law enforcement agencies where required by law
- Approved third-party service providers
We do not sell customer data.
Your Rights
In line with applicable data protection laws, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Withdraw consent (where applicable)
- Request deletion, subject to regulatory retention requirements
Contact for Privacy Inquiries:
Reach us through official channels listed on our website.